FAQ

Delivery

See our Delivery page for delivery times, tracking and where we deliver.

Returns

See our Returns page for how to return an item, refunds and faulty items.

Orders

Can I change or cancel my order?
Email us as soon as possible. If it hasn't been dispatched, we'll change it or cancel it with a full refund. If it has already been dispatched, you can return it under our returns policy.

I haven't received a confirmation email.
Check your spam folder. If it's not there, email us with the name and email address you ordered with.

Something is missing from my order.
Email us within 7 days of delivery with your order number, and we'll sort it out.

I've received the wrong item.
Sorry about that. Email us with your order number and a photo. We'll send the right item or refund you, and cover the return.

Size guide

How do I find my size?
Each product page has a size guide with measurements. If you're between sizes, email us and we'll help.

Our products

Where is Looped Looped made?
Every piece is designed and made in Leicester, England.

How do I care for my knitwear?
See our Care guide for washing and drying instructions.

Will you restock sold-out items?
If an item you'd like is out of stock, email us with the style and size. We'll let you know if and when it's coming back.